Please choose carefully as for hygiene purposes and the nature of our garments, we cannot accept returns, offer store credit or offer an exchange/refund policy for change of mind or wrong decision (because um…yucky!). Change of mind includes instances where a style did not suit you, did not fit how you wanted or expected it to and any reason other than where our returns team assess an item as faulty. With that said, we do want you to love your product as much as we do so if you have any enquiries, feel free to contact us!
We always try our best to ensure the product you receive is in the best condition and always undertake a thorough check of your garment before it is sent to you. However, if you do receive an item which you believe has a manufacturing fault, shoot us an email at firstname.lastname@example.org with clear photos of the fault(s) and include your order number in the subject line. We will assess and get back to you as soon as possible. Please note that if the item is faulty, we can only help you exchange for the exact item.
If you need further help, please leave us a message in the chat box or contact our Enquiries team at email@example.com.
Just keep in mind the following for any exchanges:
*Original tags still attached
*Unworn, unwashed or otherwise unused
*Unstained and unperfumed
*In its clear poly bag
If the item for exchange does not fulfil the above criteria (e.g. tag cut off), the item will not be accepted, and will be returned to the customer.
N/B: Customers are responsible for shipping and handling charges for any returns/exchanges.